FAQ

## General & Brand Inquiries

Q1: What makes XHW INTERNATIONAL INC. carpets unique?

A: At XHW INTERNATIONAL INC., we treat carpets as canvas. We specialize in transforming floors into art galleries through our collection of abstract art carpets and hand-painted minimalist art rugs. By blending contemporary design with premium textures, our furnishings do not just fill a space

Q2: Are your designs mass-produced?

A: While we offer curated, limited-run seasonal collections of our signature abstract and minimalist designs, we place a heavy emphasis on exclusivity. Many of our pieces are produced in small batches, and we offer a dedicated custom service for entirely one-of-a-kind, hand-painted original masterpieces.

## Customization & Artistry

Q3: How does the hand-painted custom-printed carpet service work?

A: Our custom service allows you to own an original work of art crafted exclusively for your home. You can collaborate with our design team by sharing your color palette, interior layout, or design inspiration. We will then translate that vision into a custom-printed, hand-painted artwork tailored perfectly to your floor dimensions.

Q4: Can I request modifications to an existing abstract design?

A: Absolutely. If you love one of our standard abstract or minimalist rugs but need it in a different size or require a slight adjustment to the color tones to match your existing home furnishings, our team can customize the piece to integrate seamlessly into your space.

## Material, Care & Durability

Q5: What materials are used in your art carpets, and how do they feel?

A: We select premium, high-density fibers that offer a luxurious underfoot feel while ensuring optimal canvas clarity for our complex art prints and hand-painted accents. Our rugs are soft to the touch, resilient, and designed to balance textural comfort with high visual impact.

Q6: Won't the hand-painted or custom-printed artwork fade over time?

A: Not at all. We utilize advanced, industrial-grade printing and setting techniques alongside high-quality dyes. The artwork is deeply embedded into the fabric fibers, ensuring that your carpet remains vibrant, quick-fading resistant, and beautiful even with regular daily foot traffic.

Q7: How should I clean and maintain my art rug?

A: For routine maintenance, we recommend regular vacuuming with a brushless attachment to keep the fibers fresh. For minor spills, gently blot the area immediately with a clean, damp cloth and mild detergent—never scrub. For comprehensive cleaning, professional rug cleaning is recommended to preserve the hand-painted details and fiber integrity.

## Orders, Logistics & Policies

Q8: What is the lead time for a hand-painted custom carpet?

A: Because custom-printed and hand-painted rugs are original pieces crafted exclusively for you, they require meticulous production time. Standard pieces from our collection ship within 3–7 business days, while custom art commissions typically take 3–5 weeks from design approval to completion.

Q9: Do you ship internationally, and how are the carpets packaged?

A: Yes, XHW INTERNATIONAL INC. operates globally. To protect the intricate artwork during transit, all carpets are tightly rolled (never folded, to prevent creasing), wrapped in protective heavy-duty moisture-proof packaging, and securely boxed before being handed to our international freight partners.

Q10: Can I return a custom-designed art carpet?

A: Standard items from our abstract and minimalist collections can be returned or exchanged within 30 days of delivery, provided they are unused and in original condition. However, please note that because hand-painted custom-printed carpets are bespoke original works created exclusively to your unique specifications, they cannot be returned or exchanged unless there is a manufacturing defect.